Monday, October 24, 2005

ETC: Now THAT'S Customer Service

I'm tempted to order more CDs* from CDbaby.com just to get another one of these:
Thanks for your order with CD Baby!

Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office, where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Sunday, October 23rd.

I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year". We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Now that's what I call customer service.

*If you're the curious type, go here for a listen to what I bought. I checked out some reviews after I ordered the discs (because that's how I do things over here in Backwardland) and read this funny, dead-on little review by Ayun Halliday:
This is kids' music that's balm to every mother's savaged nerves, not to mention an honest antidote to all the sugar-coated, synthesized treacle-fudge that's pawned off as "fun for the whole family".

7 comments:

Antipodean said...

See, I thought my sarcasm detector was pretty good. And it was definitely going off – but then, I realised, it was packaged in Japan, where anything is possible. Even gold lined boxes.

They do love their babies over there. If you took Sam, he’d be mobbed. Literally.
When I went, we had an eight month old blond haired, blue eyed little girl with us, and she was followed, and photographed, and screamed at, and generally adored our entire stay.

It was almost as funny as the T-shirt that said “Are you my IVF brother?”
Almost, but not quite.

Korie said...

A friend bought Baby G the "You Are My Sunshine" CD after I posted the lyrics on my blog:
You are my sunshine
My only sunshine
You make me happy
When skies are grey.
You'll never know, dear,
How much I love you.
Please don't take my sunshine away

The other nite, dear,
As I lay sleeping,
I dreamed I held you in my arms.
When I awoke, dear,
I was mistaken
And I hung my head and cried.

I'll always love you
And make you happy
If you will only say the same
But if you leave me
To love another
You'll regret it all some day..

You told me once, dear
You really loved me
And no one else could come between
But now you've left me
And love another
You have shattered all my dreams

Disturbing, no?

GazanKhan said...

How can I order one of these CDs? Do they raelly send that nice letter to every costumer? or they just did it for you as the famous Blog Lady? If they did, you deserve it because you are very good. I mean it. By the way that first picture was horrible my friend! just kidding!

Kari said...

I've ordered from cdbaby.com before and I got the same message - it's great when a company makes an effort to put a smile on my face.

Erin O'Brien said...

Enjoy it while you can control it. My daughter discovered the "repeat" button on our stereo when she was about 6. What did she repeat over and over and over (and over and over and over)?
Try "My Sharona" and Shirley Bassey singing the theme from "Goldfinger."
Lately (she's now 8), it's been the Augustus Gloop song from the Johnny Depp remake of Charlie and the Chocolate Factory and Billy Joel's "Uptown Girl."
It all goes to prove: Life Is Beautiful

Doppelganger said...

Ha, GazanKhan! If you think that looks horrible, you should have seen the OTHER stuff that came out.

It's funny that you mention those lyrics, Korie. I was reading somewhere that that song is about a Texas farmer who orders a mail-order bride, who eventually leaves him. And the "you are my sunshine... when skies are grey" bit is in reference to the fact that, during summers in the Panhandle, the sky is hazy and overcast much of the time. Apocryphal? Mayhaps.

Heh, Erin, I'm trying to brainwash Sam with my music. I have this two-CD compilation of my own devise that I call "Big Hair", and it's all chick musicians from the 40s to the early 90s -- from Peggy Lee to Aretha Franklin to The Breeders -- and Sam and I dance to it at every opportunity. My husband was, for a long time, in denial about the fact that the only song that gets Sam rocking out in his Jolly Jumper is "It's Raining Men".

Kari, I totally agree. I just love any time I see someone having fun with language for no reason other than the hell of it.

Antipodean, I'd never heard of this tendency for blond, blue-eyed children to get mobbed in some countries till a few years ago. Crazy (but cool)! I mentioned it to the mister, and he reminded me how young Japanese women always seem to go nuts over Sam. I said that I thought it was because of his eyes; he looks kind of like a Japanimation character. Heh.

Kathryn said...

I kind of wish that the whole town of Portland had waved goodbye to your order. That would have been hilarious and made my week. Also, I had no idea CDBaby exsisted. And in my town? Crap.